Canadian Blood Services | Société canadienne du sang

DESCRIPTION
Responsible for creating a positive, welcoming and comfortable donor experience that promotes donor satisfaction and retention at all Canadian Blood Services donor centers.
This role helps by providing donors with great customer service, a welcoming environment and updates on programs within Canadian Blood Services, donors will continue to donate ensuring we will be able to assist the millions of Canadians who will need blood or blood products.
Responsibilities include:
Ensure that the hospitality area is inviting and welcoming for all donors
Welcome donors to hospitality area and ensure they are offered refreshment items
Observe donors and immediately alert clinic staff of adverse reactions
Provide donors with organizational updates and information on Canadian Blood Services’ programs and activities
Respond to donor concerns by addressing their questions or complaints or directing to the appropriate staff and invite donors to complete the donor feedback card
Thank donors before they leave and invite them to return
Skills and requirements
Able to communicate information in a clear and organized manner
Friendly, outgoing with excellent conversation skills
Able to work independently as well as in a team environment
Able to relate to different personalities and age groups in a variety of situations
Able to observe and react appropriately to adverse situations
Professional, reliable and punctual
Reflect the values and mission of Canadian Blood Services
Suitable skills and experiences
Read and sign applicable registration forms (application is at blood.ca )
Completion of Volunteer Orientation and Training
Review of Volunteer Program Policies and Procedures
en-fr_asset
Is there a minimum age? : 16
Ideal for :Anyone

TIME DETAILS
Duration : Any Duration
Start and end date : 0000-00-00 / 0000-00-00
Time commitment : Monday to Friday (variety of hours morning to evening)
Time details : Ideally 2 to 3 times a month. Each shift is about 4 hours.

LOCATION AND ACCESSIBILITY : Moncton Not accessible for wheelchair
TRAINING : Yes


DESCRIPTION EN FRANÇAIS

Habiletés et exigences

Y a-t-il un age obligatoire? 16
Idéal pour :

TEMPS
Durée :
Date de début et de fin : 0000-00-00 / 0000-00-00
Disponibilité obligatoire :
Détails :

LIEU DU TRAVAIL ET ACCESSIBILITÉ :
FORMATION :


LEADER : Krysta Hanakowski


REQUEST MADE BY | DEMANDE FAITE PAR :
Krysta Hanakowski : Volunteer Resources Coordinator |
500 Mapleton Road Moncton, NB E1G0N3
krysta.hanakowski@blood.ca 902 222 6751
blood.ca


ATTENTION : COPY THE FOLLOWING INFORMATION AND PASTE IT IN THE FIRST FIELD OF THE APPLICATION FORM
donor-center-volunteer-canadian-blood-services

/ ENGLISH Application form

ATTENTION : COPIEZ L’INFORMATION SUIVANTE ET COLLEZ LE DANS LE PREMIER CHAMP DU FORMULAIRE DE DEMANDE.
donor-center-volunteer-canadian-blood-services

/ Formulaire d’application FRANÇAIS