| Organization name |
| Shelter Movers Greater Moncton |
| Address |
| 135 Kendra Street |
| First name of person making the request |
| Audrey-Anne |
| Position |
| Volunteer Services Manager |
| Last name of person making the request |
| Chenard |
| City |
| Moncton |
| Province |
| New Brunswick |
| Postal Code |
| E1C 9V9 |
| Phone |
| 506 688-3800 |
| Volunteer Position Title |
| Intake Coordinator |
| Select Field (typework) |
| Administration |
| Qty of volunteers needed |
| 3 |
| Description of volunteer work |
| The Intake Coordinator’s (IC) primary role is to gather all of the necessary pieces of information needed in order for a Move Coordinator (MC) to plan and execute a move smoothly and safely from start to finish. |
| Skills |
| The Ideal Intake Coordinator will have: – Access to wifi, email and phone – Strong verbal and written communication skills – Comfortable talking on the phone with clients and volunteers – Strong ability to work independently and as part of a team – Patience, empathy, and active listening skills – Attention to detail, strong organizational skills, and reliable work habits – Ability to demonstrate strong problem-solving and decision-making skills – Ability to maintain confidentiality and be trauma-informed – Demonstrate strong knowledge and understanding of Shelter Movers’ policies and procedures – A passion for Shelter Movers’ mission of supporting women and children fleeing violence and abuse |
| Requirements |
| Be available during assigned shift to answer Intake phone line and emails Retrieve all relevant info by corresponding with the Referral Agency using Intake Templates Fill out the Intake Log with responses to all Intake Questions Respond to any updates/questions until the move is assigned to a Move Coordinator |
| Is this position adequate for youth (13‐17)? |
| No |
| Ideal for |
| Adults |
| Language |
| Both are an asset |
| Location |
| Virtual |
| Leader (person in charge) |
| Volunteer Services Manager/Operations Manager |
| Start date |
| Immediate |
| End date |
| Ongoing |
| Commitment (Determines when a volunteer needs to be available for this opportunity) |
| Flexible |
| Time detail (This field is free text and may contain minimum hours/week or specific hours if applicable) |
| Flexible daily shift rotations (approximately 6-8 hours) |
| Training provided |
| Yes |